Online Payment Terms & Conditions

1. Acceptance of terms

By initiating an online fee payment through the SVPP payment portal, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree, please make your payment in person at the institution’s Finance Office.

2. Authorised payment portal

All online fee payments must be made exclusively through the official SVPP Online Payment Portal, accessible at:

https://svpcet.org/online-payment

SVPP does not authorise fee collection through any other website, application, UPI handle (other than those published on the official portal), or individual bank account. Students and parents are strongly advised to verify the URL before entering payment details. In case of doubt, contact the Finance Office at +91 93905 05457.

3. Accepted payment methods

The official portal accepts the following payment instruments:

• Net banking (all major Indian banks)
• Debit cards (Visa, Mastercard, RuPay)
• Credit cards (Visa, Mastercard)
• UPI (Google Pay, PhonePe, BHIM, Paytm and all UPI-enabled apps)

Cash, demand drafts and cheques are accepted only at the Finance Office counter during working hours (Monday – Saturday, 9:00 am – 4:30 pm).

4. Transaction confirmation

On successful completion of a payment you will receive a digital receipt via email and/or SMS to the registered contact details. Please retain this receipt — it constitutes proof of payment and must be produced on request. If you do not receive a confirmation within 30 minutes, check your spam folder before contacting the Finance Office.

5. Failed or pending transactions

If a payment fails or remains in a “pending” state beyond 24 hours after the deduction from your bank account, please contact the Finance Office with the following:

• Your admission/roll number and full name
• The date and approximate time of the transaction
• The reference or UTR number from your bank statement
• A screenshot or bank statement excerpt showing the deduction

Our Finance team will verify the transaction with the payment gateway and resolve the matter within 3–5 working days.

6. Refund policy

6a. Duplicate payments

If a fee has been paid twice due to a technical error, the excess amount will be refunded to the original payment source within 7–10 working days of verification. Please bring duplicate payment evidence to the Finance Office promptly.

6b. Fee refund on withdrawal or cancellation

Refunds for fee amounts paid on account of admission withdrawal, cancellation, or other academic reasons are governed by the fee-refund schedule prescribed by AICTE and JNTUA, as updated from time to time. In general:

• Withdrawal before the commencement of the academic term: full refund of tuition fee, less the processing charge as notified.
• Withdrawal within 15 days of the start of the academic term: proportionate refund as per the applicable regulation.
• Withdrawal after 30 days of the academic term: no refund of tuition fee.

Caution deposits and security deposits (where applicable) are refunded at the time of leaving the institution subject to no dues certificate.

6c. Refund processing

Approved refunds are credited to the bank account or card from which the original payment was made. The institution does not process refunds to a different account. Processing typically takes 7–10 working days from the date of approval.

7. Disputes

In the event of a payment dispute, the student or parent should first contact the SVPP Finance Office at principal@svpcet.org or +91 93905 05457. All disputes will be examined based on payment gateway logs and institutional records. The decision of the Finance Committee, endorsed by the Principal, shall be final.

8. Security & data protection

The SVPP payment portal uses industry-standard SSL/TLS encryption and is operated through a PCI-DSS-compliant payment gateway. SVPP does not store your full card number, CVV or net-banking credentials at any point. Sensitive payment data is handled entirely by the payment gateway partner in accordance with applicable security standards.

Never share your OTP, CVV or banking password with anyone — including anyone claiming to represent SVPP. We will never ask for these details over phone or email.

9. Governing law

These terms are governed by the laws of India. Any dispute arising out of online payments that cannot be resolved through the institutional dispute mechanism will be subject to the jurisdiction of courts in Chittoor District, Andhra Pradesh.

10. Contact the Finance Office

For any payment-related assistance, please contact:

Finance Office
Sri Venkatesa Perumal College of Engineering & Technology
RVS Nagar, K N Road, Puttur, Chittoor District, AP — 517583
Email: principal@svpcet.org
Phone: +91 93905 05457
Office hours: Monday – Saturday, 9:00 am – 4:30 pm